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Dear Mark,
now that the main contract has been completed , i am writing to thank you for all the work done by Ridley building over the past few months. When you and Steve came round to take an initial look at the house, i immediately felt that you would do a good job. It turns out i was wrong , you have not just done a "good job", but an absolutely outstanding one.
The quality of the work , the meeting of deadlines, the control of costs, the rapid and effective response to queries and concerns have all been first class.
in fact, in all my professional and personal life i cannot think of a contractor in any industry providing such an outstanding service .
i would be grateful if you could pass on our thanks and appreciation to all your staff and sub-contractors involved in the work , especially Steve, Adam, Duncan, John and Will . It has been a genuine pleasure to work with them on the project .
Vera and i are delighted with the transformation of our house brought about by your excellent work
best wishes Nigel M
Dear Mark,
Final invoice now processed.We would like to send our sincere thanks to you and your company with a special thanks to Steve Procter who has guided us through each step of the way. Without his help and attention to detail we feel we would never have arrived at this outstanding end result. We would also like to thank all your sub contractors who have worked to such a high standard as yourselves making the whole team brilliant. Many thanks once again.
Two very happy people.
Dave and Sue
Dear Mark ,
Now that the garage is finished ,I thought it would be a good time to write and tell you how pleased Carol and I are with the result.
We are absolutely delighted , it is fact much nicer than we thought possible at the outset of the project. Both Steve and you have looked after us , explaining everything as you went along , giving us clear estimates as to what was being done and why and more importantly sticking to the budget. You even suggested refinements and improvements that have really helped make a humdrum building rather special. Your staff were excellent they made sure they caused the minimum of disruption to us whist producing work of high standard .
If you remember when I bumped into you at the airport recently , I told you that I would eventually forgive you making the rest of our house look rubbish by building such an attractive garage. Well I have forgiven you and I will have to spend some more money with you in the near future. A painful pleasure to look forward to !!!
Kind regards Will
Dear Mark,
I’d like to say a huge thank you to you and your team for an
excellent job with my 2 storey extension. It was a challenging job in lots of
ways not least my tight budget for which you & Steve were extremely
respectful of at all times. The detailed
plan with costings meant I knew exactly where I stood with no changes made
unless discussed and agreed with me. I also appreciated the numerous suggestions
you both made to the original architectural & kitchen designs. What I ended
up with is way, way better than what I first shared with you both.
One of my biggest worries was the impact on the neighbours
as it ideally needed scaffolding on their property for a little while and they
are retired so home all day – let’s be honest building projects are not
generally quiet. Adam was superb in managing their concerns from day 1 and this
is no exaggeration in that they said they missed the team when it was all
finished. They even bought one of the building team a present when he passed
his driving test!
All the team in fact were very, very polite and respectful
all round. Every night there was the best effort to clean up any mess and keep
it still like a home. One of the guys had actually done my washing up one
evening which was a pleasant surprise.
We particularly liked the ingenious ideas to keep say, the bath working
for us when it was time for the bathroom relocation. I’m glad that situation didn’t last long
though but the efforts to work round our day to day living were greatly
appreciated.
The Ridley Building professional & courteous way of
working also extended to anyone who you suggested for plumbing, electrical,
plastering, decorating to name a few. You said you would manage the whole
situation involving all of these and you & Steve were true to your word. All
of these people have been very good and competitively priced for what was
required.
Finally and most importantly the finished article…. It is
truly fantastic and that is the shared view of anyone who has visited so far.
The workmanship is of really high quality and you’ve reminded me on numerous
occasions if there is anything not quite right to let you know straight away. So
a big, big thank you to all of your team and I would definitely use you again
and also recommend you to any of my friends.
Regards,
Richard Fisher
Mark, Steve (and Adam) Thanks very much for great progress so far on our project, all issues and the odd problem ( not of your fault) have all been dealt with professionally and with superb attention to detail and you have all tried at all times to offer solutions in keeping with the spirit of what we are aiming to achieve but endeavouring to work to the budget where possible.
Your advice and guidance have made the rather daunting scale and complexity of the build much more manageable and all of your staff and contractors have behaved in a friendly and courteous manner which does you all credit - we are certainly more than happy with our choice of builder, so thanks to you all.
Just to wish you all a happy Christmas and great and restful break.
Cheers!
John and Mary
Mark
Thanks for the invoice which has now been passed to the Head of Finance who will transfer the funds shortly. We will send a text to confirm the transaction is done.
Duncan duly tidied up a couple of items yesterday and whilst he did so we had a good chat about his favourite subject, Planet Rock!
On behalf of Barbara and I, a sincere thank you for all the work you and your team have carried out, we are delighted with the end product and the standard of workmanship. The desire to achieve the highest standards is welcome, impressive and refreshing. Carpets are due in the next week or so and we will let you have a few photos for the archive.
Thanks again.
Cheers Mark, Really appreciate everything you’ve done!
Thanks to you, Steve and your team!
We couldn’t have asked for nicer or more professional people to work on our house.
If you need references in the future, please let us know, they’ll be glowing!
Ce & B
