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Feedback received from more happy customers.
Thanks so much to Mark, Steve and the rest of the team for the job you did on our place in Ilkley this year. We're so chuffed with the building work and quality of the finish. Mark was great and was quick to sort any issue we had (not that there were in really!) and the whole thing ran smoothly from start to finish. Especially important to us was that he was aware of what having building work is like if you have a young family and he always worked around and prioritised that (e.g. not leaving us without a kitchen for for more than one day even though it made his job more difficult...top man!). Would highly recommend. Thanks again
Andy M (Middleton, Ilkley)
Mark Just before you go on holiday, on behalf of the two of us, a very sincere thank you for all your efforts in developing the kitchen and dining areas. We are absolutely delighted with the finished product and much of that is down to you and your approach right back to thoughts on design and layout. Your recommendation of Steve Tebb also proved to be spot on, a very professional business.
Take care, have a good holiday
Regards
Steve and Barbara
Hi Steve, Mark I just thought I'd drop you a line to thank you personally for managing the costing side of my project. From a starting projection of £50,376 , it is a credit to you to have got to a final valuation of £51,323 given that extras such as kitchen and pantry fitting have been added as VOs.
I admit that back in July it took me 3-4 weeks to come to terms with the mechanics of your RB cost sheet but by the time we got into the second month, I felt as if I knew exactly what was going on. I was repeatedly told by all the so-called experts in the pub that I should expect some shocks and add-ons to find there way into the costs as time went along, but now that we are almost at the end of the process, I am delighted that was not the case and with the way things have gone.
Once again, many thanks for your input.
Regards
M
Dear Mark, now that the main contract has been completed, I am writing to thank you for all the work done by Ridley building over the past few months. When you and Steve came round to take an initial look at the house, I immediately felt that you would do a good job. It turns out I was wrong, you have not just done a "good job", but an absolutely outstanding one.
The quality of the work, the meeting of deadlines, the control of costs, the rapid and effective response to queries and concerns have all been first class.
in fact, in all my professional and personal life I cannot think of a contractor in any industry providing such an outstanding service.
i would be grateful if you could pass on our thanks and appreciation to all your staff and sub-contractors involved in the work, especially Steve, Adam, Duncan, John and Will . It has been a genuine pleasure to work with them on the project.
Vera and I are delighted with the transformation of our house brought about by your excellent work
best wishes, Nigel M
Dear Mark, The final invoice now processed. We would like to send our sincere thanks to you and your company with a special thanks to Steve Procter who has guided us through each step of the way. Without his help and attention to detail, we feel we would never have arrived at this outstanding end result. We would also like to thank all your subcontractors who have worked to such a high standard as yourselves making the whole team brilliant. Many thanks once again.
Two very happy people.
Dave and Sue
Hi Mark and Steve, Thanks very much to you both and the rest of your team for doing a fantastic job for us. we are delighted with everything and the way you have worked has been fantastic, Mum was delighted with it when she saw it at the weekend and (finally!) is looking forward to moving in, all being well this side of Christmas!
Kind Regards
Jan and Johnny
Dear Mark, Now that the garage is finished, I thought it would be a good time to write and tell you how pleased Carol and I are with the result.
We are absolutely delighted, it is fact much nicer than we thought possible at the outset of the project. Both Steve and you have looked after us , explaining everything as you went along , giving us clear estimates as to what was being done and why and more importantly sticking to the budget. You even suggested refinements and improvements that have really helped make a humdrum building rather special. Your staff were excellent they made sure they caused the minimum of disruption to us whilst producing work of high standard.
If you remember when I bumped into you at the airport recently, I told you that I would eventually forgive you making the rest of our house look rubbish by building such an attractive garage. Well I have forgiven you and I will have to spend some more money with you in the near future. A painful pleasure to look forward to !!!
Kind regards, Will
Dear Mark, I'd like to say a huge thank you to you and your team for an excellent job with my 2 storey extension. It was a challenging job in lots of ways not least my tight budget for which you & Steve were extremely respectful of at all times. The detailed plan with costings meant I knew exactly where I stood with no changes made unless discussed and agreed with me. I also appreciated the numerous suggestions you both made to the original architectural & kitchen designs. What I ended up with is way, way better than what I first shared with you both.
One of my biggest worries was the impact on the neighbours as it ideally needed scaffolding on their property for a little while and they are retired so home all day & let's be honest building projects are not generally quiet. Adam was superb in managing their concerns from day 1 and this is no exaggeration in that they said they missed the team when it was all finished. They even bought one of the building team a present when he passed his driving test!
All the team in fact were very, very polite and respectful all round. Every night there was the best effort to clean up any mess and keep it still like a home. One of the guys had actually done my washing up one evening which was a pleasant surprise. We particularly liked the ingenious ideas to keep say, the bath working for us when it was time for the bathroom relocation. I'm glad that situation didn't last long though but the efforts to work round our day to day living were greatly appreciated.
The Ridley Building professional & courteous way of working also extended to anyone who you suggested for plumbing, electrical, plastering, decorating to name a few. You said you would manage the whole situation involving all of these and you & Steve were true to your word. All of these people have been very good and competitively priced for what was required.
Finally and most importantly the finished article. It is truly fantastic and that is the shared view of anyone who has visited so far. The workmanship is of really high quality and you've reminded me on numerous occasions if there is anything not quite right to let you know straight away. So a big, big thank you to all of your team and I would definitely use you again and also recommend you to any of my friends.
Regards,
Richard Fisher
Mark, Steve (and Adam) Thanks very much for great progress so far on our project, all issues and the odd problem ( not of your fault) have all been dealt with professionally and with superb attention to detail and you have all tried at all times to offer solutions in keeping with the spirit of what we are aiming to achieve but endeavouring to work to the budget where possible.
Your advice and guidance have made the rather daunting scale and complexity of the build much more manageable and all of your staff and contractors have behaved in a friendly and courteous manner which does you all credit - we are certainly more than happy with our choice of builder, so thanks to you all.
Just to wish you all a happy Christmas and great and restful break.
Cheers!
John and Mary
Mark Thanks for the invoice which has now been passed to the Head of Finance who will transfer the funds shortly. We will send a text to confirm the transaction is done.
Duncan duly tidied up a couple of items yesterday and whilst he did so we had a good chat about his favourite subject, Planet Rock!
On behalf of Barbara and I, a sincere thank you for all the work you and your team have carried out, we are delighted with the end product and the standard of workmanship. The desire to achieve the highest standards is welcome, impressive and refreshing. Carpets are due in the next week or so and we will let you have a few photos for the archive.
Thanks again.
Steve
Cheers Mark, Really appreciate everything you've done!
Thanks to you, Steve and your team!
We couldn't have asked for nicer or more professional people to work on our house.
If you need references in the future, please let us know, they'll be glowing!
Ce & B
